Thanks for Help Desk

I wanted to tell you THANKS for something you've repeated so often that it came to me and cut a big load of panic down to size as my computer suddenly started having problems.

I'd downloaded a couple of freeware programs this week -- one from Firefox/Thunderbird (Folder Account Software) and the other called "Karen's Directory Printer." Both seemed to have been recommended by reputable sources (Mozilla for the first, PCWorld article for the second). Today I restarted my computer for the first time in several days, and got a "black screen of death." Yikes!

But, your voices came to me from the many times you'd repeated it -- "Have you started in Safe Mode?" "Press F8 repeatedly." And I did that, found a "Restore Point" from before I'd downloaded the freeware, and restarted my computer.

All is now seemingly well, and I'm sending you an extra contribution (I do my regular one in the Fall campaign). After all, without your help, I'd have had to pay someone (or deal with Dell's inefficient and often ineffective support people).

Thanks for being there, even on a Thursday!

--Liz, Savannah, GA (listens via podcast)